Following on from my previous post regarding the NHS, I have to admit it managed to achieve an acceptable level of performance. In under 3 weeks SWMBO has had 3 appointments, including MRI and CAT scans and finally the all clear, with caveats, for bowel cancer. SWMBO and I are overjoyed at the outcome.
So is the NHS better than I think? It struggles to make a good impression. We are still waiting for an appointment letter sent for the final consultation that happened yesterday for example. And if we weren't part of the pushy middle classes I fear things would not have been so smooth.
SWMBO was on the phone regularly to various people on the front line and, credit where it is due, these people were excellent and were working hard to get around the dead hand of NHS admin to make sure things happened. The appointments were made direct to the service team not through the front desk. As mentioned we would have missed yesterday's appointment if we had relied on the NHS admin to be effective.